Michael

About me:

Candidate Info :
With a passion for trucks from an early age, it’s only since 2011 that I’ve had the privilege of driving them. Starting out doing airside airline catering I worked my way through my licences from HR to MC.
I have seen most the country by truck, starting out doing local work and progressing to direct interstate deliveries and linehaul.
I have driven automatic, synchromesh and road ranger trucks, from rigids to prime movers hauling b-double and b-triple combinations across the state and the country.
I am a family man with a young family who I adore and enjoy work that gives me a good work/life balance.
I hold an unrestricted MC licence, previously held an ASIC for airside work, I have my BFM certificate, a Cert 3 in Driving Operations, as well as a Cert 4 in Work Health & Safety.
The hardest thing I’ve ever had to do in life was bury my 3 year old son.
I have a strong work ethic and have held roles in operations management, sales, compliance & safety and shift supervision.

Experience :
Worked As Senior Advisor at Apple Pty Ltd from February 2017 to till now
Provide professional, world-class high level technical support and amazing customer experiences, and results, over the phone to Apple customers across the APAC region in a fast-paced, constantly changing environment, adhering to strict policies and procedures while applying a tailored approach to each individual customer.
Log all interactions with customers and internal support teams and maintain / update customer details in a CRM database.
Act as a liaison between customers and internal support teams, and as a management representative to make decisions regarding appeasements and exceptions, taking into consideration any extended warranties and Consumer Law .
The role also requires the utilisation of excellent time management skills and an ability to make decisions quickly and accurately whilst ensuring correct prioritisation of cases and escalations.

Worked As Truck Driver at 1800Drivers (Labour Hire) from May 2016 to till now
– various truck driving roles.

Worked As Driver at Cartage Australia from October 2016 to February 2017
Local transport of RAW materials from quarry to plant
Products transported include concrete sand, ‘dust’, 7mm, 14mm and 20mm aggregate and glass sand, at a minimum
Driving Volvo Tippers with a 4, 5, or 6-axle dog trailer
Product was unloaded to stock piles and into drive-over bins
OHS compliance and NHVL and Regulations working under Standard hours, including use of EWDs

Worked As Professional Interstate Driver at Minus 1 Refrigerated transport from May 2016 to October 2016
Interstate transport, including PUD, of refrigerated freight between Melbourne, Brisbane, Sydney & Adelaide.
Deliveries included freight forwarders, major retail transport clients, Melbourne (Epping) and Sydney markets.
Pre-start and regular mid-trip checks on truck and fridge vans.
Load restraint and adherence to National Heavy Vehicle Laws and Regulations

Worked As Compliance Manager / Professional Driver at NGH Express from August 2015 to May 2016
Started as a professional driver hauling b-double & b-triple road trains from Melbourne to Perth, including change overs.
Took on compliance due to family commitments and thoroughly enjoyed setting up a compliance framework for the company. Continued doing changeovers to keep my finger on the pulse, as well as local trailer movements and prime mover movements.

Worked As Professional Driver at Dutt transport from August 2012 to September 2015
August 2012 to current Dutt Transport
Professional Driver

Responsibilities:
• Multi-drop delivery/pick-up of shopfittings, sensitive freight and general
freight, including consignment/goods protection for local Melbourne metro,
CBD, rural Victoria and interstate delivery
• Client acknowledgement of consignment (Proof of Delivery)
• Completion of pad dockets for interstate goods (where required)
• Loading and unloading of line haul and local trucks at depot and client sites
via manual handling, tailgate, loading dock (including dock leveler) pallet
jack, fork truck, dollies/flatbed trolleys and hand trolleys.
• Daily vehicle maintenance checks, including reporting any found issues to management for rectification if unable to resolve
• Adhere to OH&S requirements, including fatigue management
• Local/interstate deliveries and line haul, including daily run sheets for work within 100km radius and National Log Book completion for travel outside of 100km radius from depot/base
• Compliance with the National Heavy Vehicle Regulations / Legislation and
Basic Fatigue Management work/rest hours
• Experience with taut liner, pantec and flat bed trucks with and without tailgates, and securing and protecting loads
• Road ranger, Synchromesh and Automatic gearbox experience

Worked As Linehaul / changeover driver at Brennan Express from May 2015 to July 2015
Linehaul / changeover driver

Worked As Assistant Operations Manager at Gate Gourmet Services Darwin from February 2012 to August 2012
Operational responsibilities
– Ramp coordination, ensuring smooth running of day to day operations of the Operations areas, including pre-flight, transport, airside operations and staffing levels utilising Daily plans
– Customer/client liaison officer, flight catering check-off, including complaint handling & resolution
– Oversee loading / offloading of vehicles & washup
– Administration including completion of daily plans, AQIS paperwork, CCP2 (food safety), closing off flights and filing
– Ensuring the correct, accurate and timely loading and unloading of flights, within set time limits (KPA’s)
– Ensure products are managed within GG Food Safety Plan (HACCP)
– Ensure items packed are to customer/client specifications
– Ensure staff are productive and material costs are minimised
– Reporting and investigation of products and incidents
– Providing training to staff of Gate Gourmet procedures
– Running of daily ‘toolbox’ meetings with operational staff
– Attend unit management meetings and external meetings as required
– Review, recommend, monitor and implement procedures and systems
– Maintenance of operational equipment and facilities
– OH&S compliance & incident investigation
– Chairperson of the Regional Health & Safety committee (Darwin)
– Senior first aid officer
– Ramp assessor / Service Quality Observation Reports (SQOR)
– Coordination of Ad-Hoc flights
– Vehicle maintenance checks & service schedules adhered to
– Rostering, including minimizing call-outs
– On-call as required.
– Knowledge of HACCP & Food Safety Standards Australia SOPs.

Stores / Warehouse responsibilities
– Ensure smooth running of day to day operations, including flight restocking (bars, dry stores)
– Maintain and manage stock levels, inventory, reporting and ordering, using e-gate matrix, e-logic, and skylogistix systems
– Stocktaking as required
– Ensure adequate equipment stock to service flights
– Supervision of stores staff ensuring receivals / packing / stock putaways are completed per GG DRW specifications

Worked As Operations Manager at Arafura Trolley Services Pty Ltd from April 2009 to January 2012
– Management of day to day operations of seven sites, including one remote site, to ensure continued service of trolleys to all stores, reporting to the Director
– Rostering of staff
– Recruitment & HR
– Street runs with trailer to collect trolleys within a 2.5km radius of 5 sites, including responding to trolley tracker messages within required time frame (24hrs)
– Complaint handling & resolution
– OH&S compliance

Worked As Sales Consultant & Technical Expert at Ziegam Pty Ltd from July 2010 to March 2011
Responsibilities:
• Contracting and product sales
• After-sales support / enquiries
• Network & general IT support (internal)
• General OH&S duties
• Problem solving and troubleshooting
• Meeting monthly sales targets / KPIs
• Ensuring internal training/certifications are completed within the required deadlines.
• Auditing and maintenance of demo handsets & security
systems
• Support of promotions and promotional activities
• Business account management

Prior 2010 Various roles including, but not limited to, photography coordinator including
photo shoots, post production & custom framing, IT senior consultant / site
supervisor and network technician, shift manager, acting store manager,
supervisor, warehousing, stock control, client management and customer
service – more details available upon request.
LICENCES AND ACHIEVEMENTS:

• ‘MC’ Multi Combination licence
• Basic Fatigue Management NHVAS accreditation
• ‘LF’ Fork Truck licence – WorkSafe Victoria
• ‘R’ Motorbike Rider Licence
• ‘ASIC’ – Aviation Security Identification Card
• ‘ADA’ Category 2 – Authority to Drive Airside – Darwin International Airport