Sharda

About me:

Candidate Info :
Hello I am Sharda . Being student at UWA. I have experience in Customer Service , and Sales. Sales representative.
Preferred Work – Sales, Customer Service, Administrative, Cleaning,
Overtime Preferences/Working Limitations- 24 Hr per week/48-50/hr fortnight work restrictions
Job type preferences- Casual Work/Part time
Travel Limitations- 20km from my current Address.
Physical or Medical Condition – Physically fit
Pay Rate- 24-30 /hr
Interest Hobbies-
Education- Bachelor in Commerce/Master in Business Analytics(UWA)
Strengths- Communication, Social, Good at interacting with Customers
Weakness- Computer knowledge, SAP,
Additional Skills-

Experience :
Worked As SALES ASSISTANT at Bhat bhateni Supermarket from March 2023 to May 2024
● Informed customers about current promotions and discounts.
● Loaded, unloaded, sorted and stocked merchandise in designated areas efficiently.
● Conducted inventory management and stock replenishment activities to ensure optimal availability of products.
● Assisted customers with locating items within the store or warehouse environment.
● Received deliveries from suppliers and checked them against invoices.
● Communicated effectively with other team members regarding stock issues.
● Conducted price checks for special orders or discounts as requested by customers.
● Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or
automatic debit.

Worked As CUSTOMER SERVICE SPECIALIST at NTC India Pvt. Ltd from April 2019 to December 2022
● Provided exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction
● Achieved and exceeded monthly sales through effective upselling and cross-selling strategies
● Experienced in utilizing Customer Relationship Management (CRM) tools such as Salesforce to streamline customer
interactions and enhance service delivery
● Collaborative approach to working with a cross-functional team to address customer concerns, share insights, and contribute to continuous process improvement
● Collaborated with team members to ensure a well-organized store layout and attractive product displays
● Responded to customer emails with accurate product and service information.

Worked As CUSTOMER SUPPORT EXECUTIVE at 3SC from January 2018 to March 2019
● Maintained accurate records of customer interactions
● Handled inquiries and managed a high volume of inbound customer inquiries via phone, chat, and email
● Provided timely and effective resolution to customer issues, leading to improved customer satisfaction scores

● Provided detailed information about products and services
● Communication, demonstrating strong communication skills in addressing customer concerns inquiries.