Jack

About me:

Candidate Info :
I am an experienced and professional Operations Supervisor with high level skills in Customer Satisfaction and Retention.
I am the ideal candidate, for any HR driving position that you require.
I have extensive experience in driving, customer service, conflict resolution and route management. I understand the importance of delivering quality service on time and could begin to deliver results from the first day.
I use my expertise in route management and people management to develop my driving and management skills. My high level of Self-motivation results in high levels of success in my role and respect from my peers.
Time Management expertise aimed at achieving high payoff activities as a priority.
I am always motivated and committed and this passion has helped me progress rapidly to various roles of responsibility and led to outstanding revenue results for my employers.

Experience :
Worked As Operations Supervisor at Suez from November 2019 to till now
This position consists of managing a team of approximately 60 drivers and office staff. This role has led me to build management and supervisory skills. It is my responsibility to route plan, manage deliveries and removals, manage office staff and their roles and responsibilities along with day to day duties. This role has built on my understanding of route efficiencies and time management to maximize the revenue to the business. I have also been responsible to subcontractors, maintenance which also includes driving trucks to and from various locations. I have also been responsible for hiring and firing of staff.

• Route Planning
• Staff Management
• Hiring and Firing of Staff
• Training new staff
• Subcontractor Management

Worked As Equipment Installation/Customer Service at Fresh and Clean
In this role I was required to manage my time effectively to ensure all installations were completed. My responsibilities included being the first customer service representative that the customer would meet. The primary objective was to make a good impression with the customers. I was also allocated a company vehicle that I was required to maintain.
• Customer Service
• Using a variety of power tools
• Ordering
• Delivering quality work

• Adhering to work place health and safety
• Knowledge of repair work

Worked at O’Brien group
at Suncorp Stadium, and The ‘Gabba’ during large sporting events. Bar and waiting service, Cash handling and Customer service.
• Customer service
• Bar and Waiting

• Cash Handling

Worked As Carpentry Hand at brisbane city council
• Building Benches
• General Maintenance

• Installing Wall Hangings
• Safe use of Power Tool

Worked As Apprentice Carpenter at I Build Constructions
One week out of school I commenced my apprenticeship with I Build Constructions and was given many various tasks to do around the job sites. These included the including building walls and many other various fundamental parts to a house. I used a variety of different power tools to complete these tasks.
• Building Walls
• Using a variety of power tools
• Delivering quality work

• Adhering to work place health and safety

Worked As Territory Manager at Suez from September 2018 to November 2020
This position consists of business-to-business sales, meeting KPI’s, managing customer relationships and team building. Throughout my time in this role I have been built on my skills as a salesman and as an account manager. After my first year with SUEZ I was awarded the salesman of the year award for Queensland. I was moved into the strategic sales department where I have been given major account customers to manage. This role includes, managing a portfolio of clients, generating new business, and addressing and solving customer issues. I also put my hand up to become part of the diversity and inclusion team. During my time at SUEZ I have rapidly progressed in my sale and account management career.

• Cold calling
• Customer relationship management
• Successfully achieving KPI’s
• Networking
• Assisting in training of new staff
• Account management
• Territory management

Worked As Salesman at Norris Motor Group from June 2018 to September 2018
This position consisted of retail sales, meeting KPI’s, managing customer relationships and team building. This role included car sales, customer care and customer delivery. This position has helped build my sales and customer service skills. This position helped me to develop my customer service skills and delivery management skills along with my sales ability.

• Sales
• Customer relationship management
• Successfully achieving KPI’s
• Networking
• Team building
• Customer Service
• Customer delivery management

Worked As Sales Team Leader at Australian Interactive Marketing from January 2018 to June 2018
This position consisted of door-to-door sales, meeting KPI’s, managing customer relationships and team building. Within three weeks of being hired I was promoted to a leadership position. This role included with hiring, training and managing a team of people, as well as doing my day-to-day sales. This position has helped build my skills as a salesman and as a team leader. I have rapidly progressed in my sale and management career.

• Cold calling
• Customer relationship management
• Successfully achieving KPI’s
• Networking
• Team building
• Team management
• Hiring of staff
• Training of staff

Worked As Administration/ Onsite Project Administrator at Aarondale Interiors from December 2016 to December 2017
This position required me to be extremely accurate and diligent in all aspects of my work. I developed skills in administration, interpersonal skills, learned new computer systems and IT skills. I showed initiative and took on many responsibilities to allow the company to run as smoothly as possible.
• Data Entry
• Improving Systems
• Ordering
• Outstanding customer service
• Time management • Managing variations in orders
• Conducting site inspections
• Insurance compliance
• Creating reports
• Improved written and communication skills