Danny

About me:

Candidate Info :
My previous roles as a courier driver and my time spent in hospitality have assured I have adequate skills in customer service and self-motivation. I am able to work efficiently on my own or in a team, I am knowledgeable with technology and an extremely fast learner. I am currently looking for full time work and always keen for some overtime. I am physically and medically fit with no restrictions.

Experience :
Worked As Logistic Specialist, Casual at Gateway Liquor
Day to day tasks:
* Drive MR/HR vehicles
* Liaising with customers and ensuring all orders met with satisfaction standards.
* Manual handling, loading and unloading stock
* Wash clean and detail trucks.

Worked As Customer Service Officer, Full Time at Jims Mowing
Day to day tasks:
* Inbound and outbound customer service (managing enquiries, complaints and general education requests).
* Sales and reporting (Invoicing, sales, crediting).
* Administrative duties on Microsoft office suite (client account management).
* Domestic and commercial property maintenance including waste management.

Demonstrated skills & Knowledge

* Customer service leadership and team management
* Customer centric
* Quick learner that can strive in team and autonomous based environments
* Sales and customer strategy
* Inbound and outbound customer service operations
* Strong proficiency in Microsoft office
* Networking, relationship building, decision making and negotiating
* Strong communication, presentation, time management and organization
* Culturally diverse and Bi-lingual (English and Vietnamese)

Worked As Logistic officer, Full Time at PHONG HUNG SMALL GOODS
Day to day tasks:
* Provide customer service (inbound and outbound calls).
* Ensure all orders are delivered successfully by vehicle and within assigned timeframes.
* Invoice and collections handling.
* Inventory management.

Worked As Electrical apprentice 2nd/3rd, Full Time at Sydney Marine Electrical from November 2022 to June 2023
Responsible for completing electrical works on client’s personal yachts and maintaining good relations.
Day to day tasks:
* Meeting with clients to troubleshoot faults/ new install queries.
* Fault finding.
* Maintenance checks.
* Organise parts through our suppliers.
* Running cable.
* Terminating cables.
* Testing electrical installs and equipment.

Worked As 1st year electrical apprentice, Full Time at Expand Electrical from November 2021 to November 2022
Responsible for assisting tradesman on site.
Day to day tasks:
* rough in electrical/data
* terminating lights, switches and GPOs
* Install cameras
* Assist in wiring switchboards/temp box
* Assist in overheads/consumer main

Worked As Customer Service Team Leader, Full Time at ROUNDHOUSE LODGE from June 2019 to March 2020
Responsible for overseeing the day-to-day operations of the customer service hospitality team, whilst also ensuring high performance amongst team members and high customer satisfaction.
Day to day tasks:
* Leading, overseeing and aiding staff front and back of house.
* Providing customer excellence training and mentoring to all hospitality staff.
* Ensuring quality of food and service adheres to safety and satisfaction standards.
* Responding to customer feedback and providing conflict resolution.
* Key point of contact for other departments across the group.
* Managing staff workload including rostering and unplanned leave.
* Acting as the OH&S champion and ensuring a clean, safe and friendly work environment.

Worked As Lead Operator, Full Time at Vac Group to June 2019
Responsible for completing technical machinery work, and the delegation of jobs to individual team members based on their ability and skills.
Day to day tasks:
* Operate MR/HR vehicles and vehicle machinery to OH&S standards.
* Ensuring team members are aware of health and safety protocols.
* Managing client needs and schedules.
* Liaising with stakeholders at all levels (customers, contractors and head office staff).
* Interpret architectural designs and provide consulting.
* Facilitating underground services.
* Managing Civil works/ground disturbance (digging for services).

Worked As Coupier at The Star Casino from September 2011 to November 2016
• Dealing with patrons on a daily basis
• Exchanging and maintaining money/cash flow on the table
• Ensure workplace is safe and clean
• Ensure that all players comply with the game/workplace rules
• Conduct Casino games according to rules and regulations at a suitable pace
• Maintain table security
• Calculate winning wagers without using a calculator
• Follow workplace/government procedures when an irregularity occurs.

Worked As Courier at Delivery Personnel (Phong Hung Small Goods) from January 2010 to September 2011
• Communicate directly with customers (also making outgoing calls and receiving incoming calls)
• Driving MR vehicle
• Packing/loading and organising goods
• Handling money

Worked As Customer service duties at Jim’s Mowing from January 2009 to January 2010
? Answering phone calls
? Customer enquiries and providing information on services.
? Problem solving and providing quotes
• Creating/organizing accounts for customers using Microsoft office.
• Domestic and commercial property maintenance, including waste disposal.

Skills/Competencies
• Excellent customer service and sales skills
• Excellent written and verbal communication skills
• Courteous phone manner
• Exceptionally friendly, helpful and polite
• Outstanding listening skills
• Extremely quick learner
• Very organized and have great management skills
• Extensive knowledge of Microsoft
• Bilingual – Fluent English and Vietnamese
• Capable working in teams as well as independently
• Work exceptionally well under pressure/in emergencies